![]() ![]() While another line saying fares of $34.00 would have been the part that was nonrefundable. Purposefully hiding the small print for this exact reason.When submitting for the refund my receipt shows taxes/fees being $359.47 and with that it was my assumption that line item was the eligible part for refunds. You would later have to click a link that says "Fare Rules" but nothing about cancellation. The main area to choose what booking option shows this only benefitting baggage but was not showing that difference in refunds if trip was cancelled. I've emailed and called to speak with their customer service and was treated poorly and refused to be transferred to any type of supervisor or manager for better or even nicer assistance.Their booking process was extremely deceiving when given the options of what tier you choose. They state that due to the booking choice upon checkout this is the only option I would have for a refund. That $304 is not even given to me as a credit and they just keep the money. Out of $393.47 they issued a refund of only $89.47 while they keep $304. On I filed for a refund with plenty of time before my trip. Due to unforseen circumstances and a drastic change with employment as a ***, I am unable to go on this trip. On I booked round trip tickets through Aer Lingus directly for and return on Jan 30, 2023. I just want to be refunded the $183.15 and to never ever talk to Aer Lingus or use them again I have been trying to get this refunded for over 4 months. They then said they would reopen the case but never did. I then called customer service and they told me they couldn't connect me to the department and they couldn't take the address over the phone. When I went to correct the address they closed out my case and I wasn't able to add it. I called to confirm the address and waited over a month then I got an email that they sent it to a different incorrect address and the check was returned. I have been trying since October (It's currently the end of Feb 2/25/23) to get refunded for the clothing I've bought $83.15 and the $100 baggage fee I had to pay. My baggage was not sent over and did not arrive until after my trip. I booked a flight for October 8th with Aer Lingus from ******* to ******* ******* under booking number 2bzmms. Window seat passengers are free to raise or lower the shade as they wish. While many airlines do ask passengers to open their window shades during the approach and departure phases of the flight as a safety measure, there is no **************** Regulation (FAR) concerning the position of the shade at cruise altitude. There were other problems with my flight, such as the *** system not working, and my being reassigned to a seat other than the one I had reserved and paid for, and the airline's initial reluctance to refund the fee I had paid for advance seat selection.I would advise anyone reading this: if ever you are seated by a window on an airplane, rest assured you are not required to heed any flight attendant who approaches you and asks you to lower your window shade. Now, however, I may decide to seek monetary compensation based on emotional distress I am claustrophobic and the flight (nearly 8 hours long) was a terrible experience. Originally I had only sought an apology and official explanation or clarification of their policy for future flights, along with a written assurance of my rights as a window seat passenger. I am truly stunned at the poor level of customer service from ******************** as I had expected a pleasant experience with them based on word of mouth (this was my first time ever flying with them). ![]() Flight attendants, for their part, will vehemently deny this.Since last August, I've written the airline numerous letters to complain, but they have not had the courtesy to respond. ![]() In recent years this has become a common tactic by flight attendants to keep the cabin quiet and reduce their workload by making passengers go to sleep, no matter the time of day or night. For over seven hours, the cabin was almost pitch-black. About 20 minutes after our noontime departure from ******, flight attendants marched up and down the aisles demanding that passengers seated by a window close their window shades. I flew Aer Lingus from ****** to ******* last August. ![]()
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